koba ops

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Operations and customer experience professional with 10+ years across fashion, consumer, retail, hospitality and e-commerce businesses. Experienced in leading teams, improving customer journeys, managing partners and building systems and processes that make businesses run better.

OPERATIONS & PROCESS IMPROVEMENT
Build practical workflows, SOPs and processes that make day-to-day operations more efficient, consistent and scalable.CUSTOMER EXPERIENCE & CUSTOMER SUCCESS
Improve customer journeys, service operations and engagement across digital and physical touchpoints, using customer feedback and data to strengthen satisfaction and retention.E-COMMERCE, RETAIL & FULFILMENT
Manage e-commerce and retail operations across orders, inventory, fulfilment, returns, logistics, 3PLs and external partners, supporting a consistent customer experience from purchase through delivery.SYSTEMS, DATA & DIGITAL OPERATIONS
Implement and improve CRM, e-commerce and operational systems, using KPIs, reporting, automation and data to improve performance and decision-making.TEAM & PARTNER LEADERSHIP
Lead and develop teams while managing vendors, suppliers and cross-functional relationships to maintain strong service and operational performance.GROWTH, LAUNCHES & ACTIVATIONS
Support business growth through new launches, market expansion, pop-ups, events and operational projects, bringing teams, partners and processes together to deliver successfully..