koba ops

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Head of Operations with 10+ years of experience leading operational strategy, process optimization, and scalable growth across fashion and direct-to-consumer brands. Expertise in e-commerce operations, Shopify ecosystems, inventory management, fulfillment, logistics, customer experience, and cross-border commerce. Proven track record of building efficient systems, improving profitability, and driving operational excellence through data-driven decision-making and high-performing teams.

OPERATIONS & PROCESS OPTIMIZATION
Streamline business operations through scalable workflows, automation, and data-driven decision-making to improve efficiency, reduce costs, and support growth.E-COMMERCE & FULFILLMENT
Manage end-to-end e-commerce operations, including Shopify administration, inventory management, fulfillment, returns, and international logistics to deliver a seamless customer experience.CUSTOMER EXPERIENCE & BRAND EXECUTION
Align operational processes with brand standards to ensure consistent customer experiences across all digital and physical touchpoints.SYSTEMS & PERFORMANCE MANAGEMENT
Implement SOPs, KPI frameworks, and platform integrations to improve team performance, operational visibility, and business scalability.STRATEGIC GROWTH
Support sustainable growth through operational planning, process improvement, logistics optimization, and cross-functional collaboration.